Terms & Conditions
DEFINITIONS
'You', 'client' or 'clients' refers to the person and/or the business that we are working with.
'We', 'Vibrant Vision Studios', 'us' and 'our' all refer to Vibrant Vision Studios.
A live website or other project means any website or project which has been completed to the client's satisfaction and has been uploaded to the Internet to a web address of the client's choice or in the case of a physical or digital asset project a handover has occurred.
The client's approval for work to commence shall be deemed a contractual agreement between the client and Vibrant Vision Studios.
Important Approval for the work to commence, and payment of the advance fee, indicates that the client accepts the terms and conditions outlined in this document.
ORDER AGREEMENT
An order agreement is a written or verbal contract, made by telephone, email or verbally between Vibrant Vision Studios and the client.
Once an order agreement is in place Vibrant Vision Studios will complete all work covered by the scope agreed in your quotation.
CONTRACT WITH US
As the client, you can accept our offer either verbally or in writing and when this is done we can begin the work on your project. Your intent to enter a contract with us is followed by the payment of your initial deposit, which formalises acceptance of our quotation and agreement to the work commencing.
OUR COMMITMENT
Upon acceptance of our offer Vibrant Vision Studios will deliver the services identified in your quotation in a professional and timely manner. We will keep you regularly informed throughout the process of design and production of your project and we will make every effort to meet any projected delivery schedules. Our aim is to ensure you are happy with our work and we will work with you to ensure this is the case.
LIABILITY
Vibrant Vision Studios will not be liable for any costs incurred, compensation or loss of earnings due to work carried out for or on behalf of the client, or due to delays in the completion of a website where Vibrant Vision Studios have been delayed through no fault of their own, for example; when a client is required to provide specific content, or information, relative to the design and fails to meet agreed deadlines, fails to make key decisions relative to staged design work, providing feedback or has requested excessive changes to agreed design layout and content.
GUARANTEE
Vibrant Vision Studios gurantee any work for 6 months from the go live date. In the unlikely event that any errors or issues arise within this time, these will be corrected at no cost to the client. After the guarantee period, any errors or faults will be fixed at our standard hourly rate.
PAYMENTS
The client is billed at the stages of development listed below unless stated otherwise:
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25% nonrefundable deposit upon placement of the order.
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75% upon completion of the project.
LATE PAYMENTS
Vibrant Vision Studios require that all outstanding payments are made within 30 days of receipt of invoice. For invoices not settled within the agreed credit terms, we reserve the right to charge 5% interest on the overdue debt per month and any administration fee's to cover the debt recovery costs incurred.
For any outstanding invoices that remain unpaid, Vibrant Vision Studios reserve the right to terminate the website and hosting temporarily and/or withhold any handover until all payments have been met. Upon payment, all website functionality will be restored immediately.
OUT OF POCKET EXPENSES
Fees for professional services are not included within the project quotation. This includes third party software, photography licenses and printing.
CANCELLATION
Should the client wish to cancel at any point during the process they shall remain liable for the work that is outlined within the quotation and shall be invoiced accordingly.
Vibrant Vision Studios will class a project as being cancelled if any or all of the below occurs:
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The client fails to provide content which prevents the project from being completed, or prevents Vibrant Vision Studios from continuing with the development process.
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The client fails to respond to emails or any form of correspondence from Vibrant Vision Studios.
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The client is not contactable for more than 6 weeks.
Non-payment will result in legal action being taken if necessary and the client will incur any fees involved in recovering the outstanding debt.
If a project is cancelled at an intermediate stage, Vibrant Vision Studios reserves the right to charge the client for all work carried out to date calculated at a standard rate of £30 per hour.
If a project is cancelled more than 50% of the way through, the client is liable to pay what was quoted for the project at the start plus any additional work carried out and quoted for throughout the project.
WEBSITE LIVE DATE
Once you have approved your website, and any outstanding balance of payment has been received, your website will be launched live onto the Internet, providing we have been supplied with the necessary information required below.
WEBSITE COPYRIGHT
Vibrant Vision Studios holds the right to retain full copyright of all websites designed. Our designs must not be copied or used in any way by the client or any third party.
Vibrant Vision Studios retains full ownership of the project and all assets until all payments have been made in accordance with the original quotation. Once all payments have been made, Vibrant Vision Studios will transfer full ownership of all assets and files to the client.
CLIENT RESPONSIBILITIES IN REGARD TO COPYRIGHT
In situations where the client provides images, text, animations, fonts or any other content for their website they are legally responsible for ensuring that this material does not infringe any copyright. Certain images provided by Vibrant Vision Studios in the construction of the website may have been purchased under license from stock image suppliers. These images are generally only licensed for use on a single website and may not be used in publicity material.
The website owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification.
ADDITIONAL COSTS
All our quotes are based on an estimate of costs agreed at the project scope phase and created from the information provided to Vibrant Vision Studios. Any additional work, above that specified in the initial quote, will require our hourly rate of £30 to be payable and an estimate will be provided in writing prior to additional work being undertaken.
Once the following stages are approved by yourself either verbally or in writing and the following stage begins, any changes requested to previous stages will be charged for. These stages are:
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Design stage
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Initial Development stage
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Testing and minor amendments such as text edits
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Project Delivery
Vibrant Vision Studios cannot guarantee the exact timescale for completion of the website at the outset until we are provided with all the information and content required. However we will endeavour to be as accurate as we can in the provision of an estimated project completion date. We request that all clients are timely and professional in providing us with the correct information required to meet the project scope.
ADVERTISING NOTICE
Vibrant Vision Studios reserves the right to include a small 'Powered by Vibrant Vision Studios' link to the foot of each designed website.
We also reserve the full right to include your project on www.vibrantvisionstudio.com.
SEO
Vibrant Vision Studios do everything possible to ensure that all our websites are search engine friendly and are compatible with the latest best practice guidelines wherever possible.
WEBSITE HOSTING
Where website hosting is provided, Vibrant Vision Studios use a third-party web host (WIX) and, as such, cannot be held liable for any website downtime, restricted access or loss of earnings resulting from server maintenance, hacking or similar unforeseen circumstances. We only use a trusted Third Party Host (WIX) and so such occurrences are extremely rare.
APPROVAL
By agreeing to these terms and conditions your statutory rights are not affected. Vibrant Vision Studios reserves the right to change or modify any of these terms or conditions at any time. Should clarification of any of the above be required please contact us on hello@vibrantvisionstudio.com
MORNING MATTERS
Any content submitted via the form on www.vibrantvisionstudio.com/morningmatters is subject to the possibility of being discussed on air.
Additionally, any Confessions or other interactive audience opportunities have the possibility of being talked about on air. Names will be at the user's (you) discretion to include or to remain anonymous.
VIBRANT VISION ORIGINAL
As a 'Vibrant Vision Original'(url: www.vibrantvisionstudio.com/original) production we reserve the full right to label and market your content as "A Vibrant Vision Original Show/Production"
Your content may also be included on www.vibrantvisionstudio.com and associated social media channels.